Frequently Asked Questions

Our FAQs bring together the knowledge behind our orchards, our products and the craft that carries them from tree to table. Explore answers to product questions, health questions and questions about the online store.

Product information

What makes Native & Noble products so good?

Our commitment to quality started over 25 years when we planned our orchard.  Unlike others, we choose to separately plant single varieties that could be appropriately managed throughout the growing cycle and yield Australia’s highest quality nuts, as acknowledged by industry for six consecutive years.

To ensure that you can enjoy Australia’s best quality macadamias, we have taken control of the supply chain, right through to your purchase.

Are your products available in physical stores?

Yes, our products are available in premium retail stores. Please check our Store Locator app for the nearest retailer to you.

How should macadamias be stored? 

To maintain freshness: 

  • Store in an airtight container 
  • Keep in a cool, dry place 
  • Refrigerate or freeze for longer shelf life 

Because of their natural oil content, macadamias can go rancid if exposed to heat, air, or light for extended periods. 

Health information

Are macadamias healthy? 

Yes. Macadamias are rich in: 

  • Heart-healthy monounsaturated fats 
  • Dietary fibre 
  • Antioxidants 
  • Minerals such as manganese and magnesium 

They are naturally low in carbohydrates and contain no cholesterol. 

Are macadamias suitable for keto or low-carb diets? 

Yes. Macadamias are one of the most keto-friendly nuts due to their: 

  • High fat content 
  • Low carbohydrate levels 
  • Moderate protein 

They’re often used in keto baking and snacks.

Are macadamias gluten-free? 

Yes. Pure macadamias are naturally gluten-free. However, always check labels for flavoured products in case of cross-contact during processing.

Can people with peanut allergies eat macadamias? 

Macadamias are tree nuts, not peanuts (which are legumes). However, anyone with nut allergies should consult a medical professional before consuming macadamias.

Online store questions

How long will it take for my order to arrive?

Our team carefully prepares and dispatches orders within 2 business days.

Standard shipping usually takes 3–5 business days, depending on your location and the delivery method selected at checkout. During peak periods or holidays, delivery times may take a little longer. Once dispatched, you’ll receive tracking details so you can follow your order’s journey.

Visit our shipping policy

What is your return policy?

We take great care to ensure your order arrives in perfect condition. If your item arrives faulty, damaged, or not as described, please contact us at info@nativeandnoble.com.au as soon as possible, ideally within 7 days of receiving your order. Please include your order details and a brief description and photo of the issue.

Refunds or replacements will be issued once approved and processed to your original payment method.

For food safety reasons, we are unable to accept returns or refunds for change of mind.

Read our return & refund policy

Are my payment and personal details secure?

Absolutely. All payments are processed through secure, encrypted payment systems such as Stripe or PayPal. We never store your credit card information on our servers.

Your personal details are handled in accordance with our Privacy Policy and the Australian Privacy Principles, ensuring your information is protected at every step.

Do you have any products available in physical stores?

We are working hard to develop a reliable network of retail partners to support and assist you with our products. Shortly, we will be adding a Store Locator to our sight but in the meantime, please feel free to
Reach out to us via our enquiry page.